Refund policy
Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Lingerie
To complete your return, we need a receipt or proof of purchase.
Refunds
Once your return has been received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at luciferonyou@gmail.com
Exchanges
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at uciferonyou@gmail.com and send your item to: 22 rue de l'Auniac 34700 Le Bosc.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be informed of your return.
Shipping & Returns
To return your product, you must send your product to: 22 rue de L'Auniac 34700 Le Bosc.
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it will take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
For any size errors regarding heated jackets
Return costs and redelivery costs will be your responsibility.
Right of withdrawal and complaint.
Special conditions provided for by the Hamon law on lingerie products.
<< In accordance with the Hamon law of March 18, 2014, lingerie items are among the products falling within the scope of so-called exceptional goods. Thus, they cannot be returned to the seller for reasons of hygiene and health protection, with a view to exchange and/or reimbursement >>.
However, for any order of products and services, Lucifer On You offers the Customer a friendly withdrawal period of 14 calendar days , including the day of receipt which therefore counts: 1st day
The goods travel at the risk and peril of the recipient, who alone has recourse against the carrier in the event of damage occurring during transport.
Upon receipt of your letter or package, it is imperative to check that it is: neither torn, damaged, nor open.
If this is the case, have it noted with your postman or your usual post office and refuse the latter.
All claims subject to this breach and without written proof from your post office with authentic postmark, will be refused!
We only fulfill orders to the best of our ability.
Any complaint must be made within 14 days counting the day of delivery by registered letter and or email from the contact form.
Any return of goods is subject to our express written authorization (email): it must be made postage paid; no postage due will be accepted.
We remind you that pairs of stockings and tights as well as outfits including a thong or tanga are not authorized in customer item returns.
Any product return accepted by our services after control, will be refunded via:
- A Discount Code valid on our site for a period of 1 year, or
- To the bank account associated with the credit card used during the purchase
It should be noted that the shipping and processing costs (from €5.90) incurred when sending your order will be deducted if and only if your actual order is and remains below of €39.00 of purchase for free in Metropolitan France.
To know! If you paid by credit card, the refund will be made directly to the account associated with the card.
If you paid with your PayPal account, it will be credited directly.
Can I cancel my order?
Upon receipt of the information e-mail indicating: Preparation in progress... You cannot cancel your order (information indicated in the e-mail because the invoice has already been established). However, if you really want to cancel the order before it leaves for delivery, variable costs due to the bank transaction will be reduced from the refund, including a fixed part of €3.
It should be noted that during SALE periods provided for by law, items ordered on our site will not be taken back or exchanged.
Excluding sales periods and from the registration of the order any complaint on products ordered from www.luciferonyou.en should be sent directly to the following address:
Lucifer On You: 22 rue de l'Auniac 34700 Le Bosc, France
Contact numbers: 0781424842
Contact email:
luciferonyou@gmailcom
(France).
Need help?
Contact us at luciferonyou@gmail.com with questions regarding refunds and returns.
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